We’ve compiled a list of frequently asked questions and answers for our customers’ convenience. If there is anything you can’t find, please free free to reach out and we’ll get back to you as soon as possible.
Frequently Asked Questions
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What if I don’t like what I get in my box?
Your satisfaction is important to us at SensuElle. If you're not happy with an item in your box, please let us know. While we can't offer individual item returns due to the nature of our service, we value your feedback and use it to improve future boxes. We're always here to listen and make your SensuElle experience better.
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How do you ensure privacy and discretion in delivery?
our privacy is our top priority. All SensuElle boxes are delivered in discreet packaging with no external markings or labels that reveal the contents.
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What if my box is damaged or items are missing?
If your box arrives damaged or items are missing, please contact us immediately. We’ll work swiftly to resolve the issue.
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Do you offer international shipping?
Currently, we ship within the Czech Republic. We’re working on expanding our shipping options, so stay tuned for updates!
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How can I update my shipping or billing information?
Please contact us, and we will assist you in updating your shipping or billing details as soon as you made your order.
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Stay tuned !
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